Privacy policy
What this website collects, why it collects it, and what you can ask us to do with it.
This policy covers this website. It does not cover work we do under a signed agreement with a client, which is governed by that agreement.
What we collect
Only what you give us, and only through a form. There are two of them: the solution finder and the discovery request. Both ask for the same things.
- Your name and company name.
- Your email address, and a phone or WhatsApp number if you give one.
- Your website, if you give one.
- Whatever you type into the message field.
- Your answers to the solution finder, if that is the form you used.
- The page you arrived on and the campaign tags in the link you followed, if there were any.
We do not ask for payment details, identity documents, or anything about your health, beliefs or politics. Please do not put that kind of information in the message field.
Why we collect it
To reply to you, and to arrive at the first conversation already knowing your situation. That is the whole of it. The form will not submit unless you have ticked the box agreeing to that use, and that box is never ticked for you.
Marketing is a separate box, also never ticked for you. Leaving it blank has no effect on whether we reply.
Where it is kept
In this website's own database, as a private record no visitor can reach. A copy may be sent by email to the person who handles enquiries, and may be copied into our customer relationship system so that the conversation has a history.
Who else sees it
Our own team, our hosting provider, our email provider, and our customer relationship system. We do not sell it, and we do not share it with advertisers.
How long we keep it
For as long as the enquiry is live, and afterwards for as long as we may reasonably need it to answer a question about work we did or did not do. You can ask us to delete it sooner.
Asking us to change or delete it
Write to the contact form and say what you want done. See the data rights page for what you can ask for.
Children
This is a business website and is not intended for children. We do not knowingly collect information from anyone under 16.
Changes
If this policy changes in a way that affects what we do with information already given to us, we will say so here before the change takes effect.
This is a plain-language summary, not legal advice.
It describes how this website is built and what it does with the information you give it. Where your own rights or obligations are in question, take advice from someone qualified to give it.